Junior IT Support Analyst

Skills

About the Role

You will provide first-line support through helpdesk, email, telephone, and in-person channels. You will troubleshoot hardware, software, connectivity, and Microsoft 365 issues; configure Windows laptops, trading workstations, iPhones, and iPads; manage user accounts and endpoints; support onboarding and offboarding; track IT assets; maintain meeting room technology; document fixes; and uphold security and compliance standards. You will also perform office IT moves and equipment installations while developing your infrastructure and security knowledge through training and mentoring.

Requirements

• Around one year of experience in IT support, service desk, or desktop support, or a strong placement or internship.
• Comfort setting up and troubleshooting Windows laptops.
• Familiarity with Microsoft 365, including Outlook, OneDrive, and Teams.
• Clear communication skills and comfort asking questions and taking direction.
• Organisation, reliability, and willingness to perform hands-on physical work.
• Willingness to learn and build a long-term IT career.
• Exposure to Microsoft Intune, Apple Business Manager, or other device management tools is desirable.
• Interest in financial services or another regulated environment is desirable.
• A degree in IT, Computer Science, or a related discipline is desirable.
• Interest in Microsoft or other vendor certifications is desirable.

Responsibilities

• Provide first-line IT support through the helpdesk portal, email, telephone, and in person.
• Troubleshoot hardware, software, connectivity, Microsoft 365, OneDrive, Outlook, printer, and conferencing issues.
• Deliver remote support for hybrid and international users.
• Document resolutions and contribute to the IT knowledge base.
• Manage new starter and leaver provisioning and deprovisioning.
• Configure, deploy, and maintain Windows laptops and multi-screen trading workstations.
• Set up and support Apple Business Manager devices.
• Manage users and endpoints through Microsoft Intune and Microsoft 365.
• Perform office IT moves and workstation deployments.
• Support meeting room audio-visual and conferencing equipment.
• Track IT assets and manage equipment retirement and disposal.
• Maintain endpoint compliance and security standards.
• Support IT operational improvements and process documentation.
• Adhere to IT security policies in a regulated financial services environment.
• Support audit activities, operational resilience, and business continuity.

Benefits

• Performance-related bonus scheme
• Private medical and dental insurance through Bupa, including children's cover
• Life insurance, income protection, and critical illness cover
• Employee Assistance Programme
• Salary sacrifice pension with Hargreaves Lansdown, currently matched up to 10%
• Enhanced maternity and paternity leave
• Emergency parental leave, emergency childcare, and nursery benefit
• Cycle to Work Scheme
• Charity giving through CAF
• Annual wellbeing budget
• Team socials, annual summer and Christmas parties, and other events