Head of Operations
LemFi provides international payment products for immigrants, including multi-currency wallets, global money transfers, payment requests, and eSIM connectivity.
About LemFi
LemFi is a financial technology company offering international payment products designed to help immigrants thrive financially. Its services include multi-currency wallets, international money transfers to more than 30 countries, money requests and payment links, and eSIM connectivity. Transfers can be sent to bank accounts, mobile money, and other destinations, typically arriving within minutes.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will oversee end-to-end operations for a regulated Irish payments business, including transaction processing, customer operations, payment flows, reconciliations, and service delivery. You will lead DORA-aligned operational resilience, govern critical ICT vendors and outsourcing, strengthen AML/CFT operational controls, use data and AI-assisted analysis to identify weaknesses, and report clearly to boards and regulators.
Requirements
- At least 8 years of experience in payments, fintech, money remittance, or regulated financial services.
- Executive or senior leadership experience with direct regulatory accountability.
- Hands-on experience in transaction processing, customer operations, payment processor relationships, and ICT vendor oversight.
- Familiarity with the Central Bank of Ireland regulatory framework, PSR requirements, and DORA.
- Experience designing scalable controls-led processes and remediating control weaknesses.
- Experience communicating with boards, regulators, and external partners.
- Experience leading and influencing cross-functional teams.
- Prior PCF or equivalent SMF experience is preferred.
- AML/CFT experience within an Irish or EU-regulated entity is preferred.
- Experience scaling operations across multiple markets is preferred.
Responsibilities
- Own end-to-end operational performance including transaction processing, customer operations, payment flows, reconciliations, and service delivery.
- Lead operational resilience covering ICT governance, incident management, business continuity, and outsourcing oversight.
- Use data and AI-assisted analysis to identify control weaknesses and prioritize improvements.
- Govern vendor and outsourcing arrangements in line with CBI and EBA standards.
- Partner with the MLRO on AML/CFT operational controls.
- Support risk and compliance leaders with operational controls, processes, and data flows.
- Lead cross-functional accountability and customer-focused operational standards.
Benefits
- Hybrid work arrangement