IT Support Specialist
Enterprise AI platform for financial institutions, providing agentic research, analysis, workflow automation, and client-ready deliverables.
Funding history
About Rogo
Rogo builds bespoke, enterprise-grade AI systems for financial workflows, including research, analysis, modeling, reporting, and deal work. Its platform emphasizes financial-domain models, integrated firm and market data, auditability, governance, and security.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will triage and resolve employee IT requests, manage the device lifecycle and hardware inventory, and support onboarding and offboarding. You will manage software access, troubleshoot AV and connectivity issues, support office technology, and document solutions for employee self-service.
Requirements
- 2+ years of hands-on IT support or helpdesk experience
- Knowledge of MDM platforms, including Iru, Intune, or Jamf
- Knowledge of identity and access tools, including Okta, Entra ID, or Active Directory
- Experience with ticketing systems
- AV troubleshooting experience
- Networking fundamentals
- Experience shipping IT equipment
- Mac-first environment experience is a bonus
- Google Workspace or Microsoft 365 administration familiarity is a bonus
- Bash, Python, or PowerShell familiarity is a bonus
Responsibilities
- Manage helpdesk operations and resolve hardware, software, access, and connectivity requests
- Manage device ordering, enrollment, deployment, maintenance, and secure disposal
- Maintain hardware inventory and ship equipment to remote employees and offices
- Manage software licenses and employee access
- Support onboarding and offboarding through account provisioning and deprovisioning
- Maintain conference-room AV and event technology
- Troubleshoot office network and connectivity issues
- Document solutions and create knowledge-base articles