Fractional IT Support Technician
Elwood Technologies LLP is the FCA-authorised operating company behind Elwood, an institutional operating system for 24/7 markets. Its modular platform provides execution, portfolio, risk, collateral, and reconciliation workflows for professional institutional clients trading digital and traditional assets.
Funding history
Projects
About Elwood Technologies LLP
Elwood Technologies LLP provides institutional-grade, API-first market infrastructure spanning the full trade lifecycle. Its platform connects exchanges, liquidity providers, custodians, and counterparties, unifying execution management, real-time portfolio and IBOR functions, quantitative risk analytics, collateral and margin oversight, and continuous reconciliation. The company is authorised and regulated by the UK Financial Conduct Authority under FRN 989174 and serves professional clients rather than retail users.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage day-to-day IT operations, employee onboarding and offboarding, device lifecycle, endpoint security, and SaaS administration. You will configure hardware and accounts, maintain asset records, manage Google Workspace access and retention, troubleshoot licensing and technical issues, and support office devices and network connectivity.
Requirements
- 2–3 years of IT support experience
- Experience providing remote technical support and managing physical hardware assets
- Hands-on experience administering Google Workspace, Okta, Jira, Slack, and business application licenses
- Basic Shell or Python scripting experience
- Experience using MDM tools to manage macOS and Windows laptops
- Experience managing office devices, peripherals, and conferencing equipment
- Knowledge of cable patching, basic switch troubleshooting, and Wi-Fi access point troubleshooting
- Knowledge of internet security, data privacy, and access-control frameworks
- Ability to diagnose API and automation integration failures
- Experience coordinating hardware logistics and maintaining records
- Strong communication, troubleshooting, and organizational skills
- CompTIA A+, Google Workspace Administrator, or Microsoft certifications are desirable
Responsibilities
- Coordinate IT setup and induction for new employees
- Coordinate secure offboarding, device collection, remote wipes, and asset returns
- Deploy software updates, certificates, and security policies through MDM tools
- Ensure active devices are securely configured with required software
- Maintain a hardware asset register for laptops and peripherals
- Manage Google Workspace permissions, Shared Drives, and Groups
- Implement and audit data-retention policies
- Configure secure email forwarding, aliases, and shared inboxes
- Manage software-license assignments and system access
Benefits
- Fully paid medical scheme
- Discounted dental scheme for employees and their family
- Generous time off and bank holidays
- Onsite gym and wellness centre
- Weekly Uber Eats allowance
- Office snacks
- Cycle to Work and Cycle Saver schemes
- Enhanced parental leave after one year of employment
- Employee Assistance Programme
- Personal leave