Senior Data Center Operations
Nscale is a London-based, full-stack AI cloud and infrastructure company that provides GPU compute, managed AI services, orchestration software, data centers, and power infrastructure for AI training, fine-tuning, and inference.
Funding history
About Nscale
Nscale builds and operates vertically integrated AI infrastructure spanning software, GPU compute, networking, storage, purpose-built data centers, and power. Its active cloud platform offers self-service inference endpoints, fine-tuning, managed Kubernetes and Slurm, virtual machines, and GPU clusters.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will keep network infrastructure available, secure, and performing around the clock. You will monitor systems, resolve incidents, carry out approved changes, maintain documentation, improve alerts and runbooks, coordinate with providers, and mentor junior operators.
Requirements
- 3–5 years of network operations, NOC, or infrastructure support experience.
- Knowledge of TCP/IP, subnetting, VLANs, DNS, DHCP, and NAT.
- Experience with BGP, OSPF, STP, LACP, and trunking.
- Working knowledge of firewalls and VPNs.
- Experience configuring and troubleshooting enterprise network devices through a CLI.
- Proficiency with network monitoring platforms and diagnostic tools.
- Experience with ITIL-style incident, problem, and change processes.
- CCNA, JNCIA, equivalent certification, or comparable hands-on experience.
- Written and verbal communication skills.
- Willingness to work rotating and night shifts and participate in on-call rotations.
Responsibilities
- Monitor LAN, WAN, data-centre, and cloud network infrastructure.
- Triage, troubleshoot, and resolve Tier 1 and Tier 2 network incidents.
- Escalate complex or high-severity incidents with clear diagnostic detail.
- Lead service-outage response and coordinate with internal teams and carriers.
- Meet incident acknowledgement, response, and resolution SLAs.
- Implement approved network changes during maintenance windows.
- Follow change-management processes and maintain configuration backups and device inventories.
- Write incident tickets, root-cause-analysis inputs, and shift handover notes.
- Create and update runbooks, operating procedures, and network diagrams.
- Tune monitoring thresholds and alerts.
- Mentor junior network operators.
- Work with ISPs, carriers, and hardware vendors on faults and support cases.
- Support security alerts and access-control changes.
- Participate in the on-call rotation.
Benefits
- Bonus, equity, and/or commission eligibility.
- Medical coverage.
- Dental coverage.
- Vision coverage.
- Flexible paid time off.
- Parental leave.
- Retirement plan participation.