Operations Engineer
TensorWaveVisit TensorWave website
TensorWave is an AMD-exclusive AI cloud provider for large-model training, fine-tuning, and inference.
Las Vegas, United States
Funding history
About TensorWave
TensorWave provides AMD Instinct GPU-based cloud infrastructure, managed services, storage, networking, and operational support for AI workloads.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will monitor customer environments and infrastructure health across data centers, identify emerging issues, respond to alerts, and execute runbooks for common incidents. You will document incidents, communicate status, improve operational procedures and alerting, support maintenance, and coordinate physical remediation with on-site teams.
Requirements
- 1–3 years of experience in NOC, operations, technical support, systems administration, or a similar infrastructure operations role
- Experience with observability tools such as Grafana, Datadog, or Prometheus
- Linux systems administration skills
- Knowledge of TCP/IP, DNS, and VLANs
- Experience following operational runbooks and triage procedures
- Written incident communication skills
- Experience with ticketing and incident-tracking systems such as PagerDuty, Jira, or ServiceNow
- Willingness to work rotating 12-hour shifts, including nights, weekends, and holidays
Responsibilities
- Monitor customer environments across data centers using monitoring and observability platforms
- Track GPU utilization, node availability, network performance, storage health, and Kubernetes cluster status
- Identify anomalies, degradations, and emerging issues
- Provide health summaries and flag systemic risks
- Respond to customer-reported issues and system alerts
- Execute runbooks to diagnose and resolve common infrastructure issues
- Escalate issues to engineering or on-site data center teams
- Maintain incident records in the ticketing system
- Communicate incident status to internal stakeholders
- Improve operational runbooks and standard operating procedures
- Provide feedback on monitoring and alerting quality
- Document recurring issues and lessons learned
- Participate in post-incident reviews
- Monitor planned maintenance and infrastructure changes
- Coordinate hands-on remediation with data center operations teams
Benefits
- Stock options
- 100% paid medical, dental, and vision insurance for employees
- Company health savings account contributions
- 100% paid short-term and long-term disability insurance for employees
- Life and voluntary supplemental insurance options
- Pet and legal insurance
- Discounted virtual healthcare appointments and serious illness support
- Flexible spending account
- 401(k)
- Employee assistance program
- Flexible PTO
- Paid holidays
- Parental leave
- In-office perks