IT Operations Technician
TMGM (Trademax Global Limited / Trademax Australia Limited) is an online CFD and forex broker offering trading in Forex, Precious Metals, Cryptocurrencies, Oil, Shares and Indices. It serves retail investors globally, providing platforms like MetaTrader 4/5 and its own TMGM app, with competitive spreads, high leverage, and various account types including cent accounts.
About TMGM
TMGM is a global online trading broker operating under Trademax Australia Limited (regulated by ASIC, AFSL no. 436416, based in Sydney, NSW, Australia) and Trademax Global Limited. The company offers CFD trading across six asset classes—Forex, Precious Metals, Cryptocurrencies, Oil, Shares, and Indices—via industry-standard platforms such as MetaTrader 4 and MetaTrader 5, as well as its own TMGM mobile app. It serves retail traders and investors in over 150 countries (excluding the US, Malaysia and Thailand), offering features like tight spreads from 0.0 pips, leverage up to 1:1000, minimum deposits as low as $15-$100, fast execution, segregated client funds, and multiple funding options with no fees. TMGM also provides educational resources including a trading academy, webinars, market news and analysis, and runs promotions such as trading competitions, referral bonuses, and cashback programs. The company has sponsorship partnerships with Chelsea FC and the Brooklyn Nets, and has received numerous industry awards for broker services, trading platforms, and customer support across the Asia-Pacific region.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide day-to-day technical support to employees and resolve hardware, software, system, network, printer, and scanner issues. You will install and configure IT equipment, monitor systems and networks, manage service requests, set up user accounts, assist with access and login issues, maintain repair records, prepare documentation and reports, and help users use computers correctly. You will also test new technology, protect system security and privacy, and conduct electrical safety checks on computer equipment.
Requirements
- Previous hands-on experience as an IT Support Engineer, IT Technician, or in a similar technical support role.
- Diagnostic, troubleshooting, and problem-solving skills.
- Understanding of computer hardware, software, operating systems, and networking fundamentals.
- Experience supporting Windows and macOS environments.
- Experience with Microsoft 365 and user account administration.
- Understanding of IT security, data privacy, and secure-system best practices.
- Ability to prioritize multiple technical requests and work independently.
- Organizational skills, attention to detail, and accurate documentation.
- Communication and interpersonal skills.
- An Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Linux familiarity is an advantage.
- Active Directory or similar platform familiarity is an advantage.
- IT ticketing system familiarity is an advantage.
- Relevant IT certifications, such as CompTIA A+ or Microsoft certifications, are an advantage.
Responsibilities
- Install and configure computer hardware, software, systems, networks, printers, and scanners.
- Monitor and maintain computer systems and networks and respond to service issues and requests.
- Provide technical support across the company.
- Set up accounts for new users and resolve password and login problems.
- Test and evaluate new technology to improve IT support.
- Ensure the security and privacy of networks and computer systems.
- Prepare procedural documentation and relevant reports.
- Keep records of repairs and fixes.
- Teach users how to use computers correctly.
- Conduct electrical safety checks on computer equipment.