Trading System Support Analyst
Belvedere Trading is a proprietary trading firm and market maker founded in Chicago. It develops proprietary trading models, software, and risk-management systems, and operates across Chicago, Boulder, New York, and Singapore.
About Belvedere Trading, LLC.
Belvedere Trading is a proprietary trading firm and market maker specializing in financial markets, including options, indices, commodities, equities, and equity strategies. The company uses proprietary trading models, software platforms, quantitative research, and risk-management capabilities to identify market inefficiencies and execute trading strategies. It also provides capital, infrastructure, operational support, and strategic guidance to backed trading groups and partners, and may acquire established trading teams or their intellectual property. The company recruits and trains quantitative traders, researchers, software engineers, and operations professionals through its Belvedere Trading University program.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide prompt support to traders by resolving issues, answering questions, and relaying feature requests. You will troubleshoot trading-system problems, document them in a ticketing system, and maintain a knowledge base. You will automate manual tasks, monitor systems and logs, identify root causes, improve support processes, and build tools that detect problems early.
Requirements
- Interest in electronic trading or finance
- Technical experience with scripting and troubleshooting using PowerShell, Python, SQL, or similar languages
- Knowledge of Windows and Linux operating systems
- Basic understanding of networking fundamentals
- Ability to perform on-call duties and cover alternate shifts
- Critical thinking and troubleshooting skills
- Ability to balance multiple tasks in a fast-paced environment
- Verbal and written communication skills for technical and non-technical audiences
- Ability to work independently and collaboratively
- Bachelor's degree
Responsibilities
- Provide support for traders by resolving issues, answering questions, and relaying feature requests
- Handle urgent trading-system issues
- Troubleshoot complex trading-system issues and log them in a ticketing system
- Build a knowledge base of troubleshooting workarounds
- Automate manual tasks, monitor system components, and analyze system logs
- Collect data, identify patterns, and determine root causes
- Recommend and implement improvements to support tools, procedures, and processes
- Build tools to identify potential problems before they occur
