Network Analyst

Skills

About the Role

You will coordinate cross-connect, carrier, and facility service requests from order through completion. You will support engineers with turn-up documentation and testing, maintain circuit and supplier records, and improve workflows through scripting or automation as your skills grow.

Requirements

• Foundational networking knowledge, including fiber and optics connectivity
• Experience following technical tasks through completion and verifying results
• Ability to organize information in ticketing tools, spreadsheets, or similar systems
• Clear written communication and judgment to seek help on unclear requests
• Interest in learning physical network infrastructure

Responsibilities

• Submit approved cross-connect orders after confirming circuit identifiers and endpoints
• Track carrier and facility requests, follow up on installation dates, and flag discrepancies
• Arrange approved service disconnections and collect completion records
• Log requests in Jira and coordinate access to carrier and data-center portals
• Prepare turn-up documents, gather test results, and verify service details
• Support circuit turn-up and testing under senior engineer direction
• Contribute scripts or workflow improvements that reduce manual work
• Maintain circuit records, supplier contacts, and project updates
• Organize order confirmations, test evidence, and support details for Operations handover
• Share completed service changes with Supply Chain and raise discrepancies

Benefits

• Cash and equity compensation
• Health, dental, and vision coverage for employees and dependents
• Wellness and commuter stipends for select roles
• 401k plan with 2% company match for US employees
• Flexible paid time off