Infrastructure Operations Operator
Nscale is a London-based, full-stack AI cloud and infrastructure company that provides GPU compute, managed AI services, orchestration software, data centers, and power infrastructure for AI training, fine-tuning, and inference.
Maintainer signals as of 9/25/2026
Funding history
About Nscale
Nscale builds and operates vertically integrated AI infrastructure spanning software, GPU compute, networking, storage, purpose-built data centers, and power. Its active cloud platform offers self-service inference endpoints, fine-tuning, managed Kubernetes and Slurm, virtual machines, and GPU clusters.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will operate and monitor AI data centre infrastructure, troubleshoot hardware, software, and networking issues, and resolve operational incidents. You will support customers, coordinate with vendors and internal teams, mentor junior operators, maintain runbooks, and improve operational reliability.
Requirements
- 2+ years of data centre operations, infrastructure operations, or technical support experience
- Knowledge of data centre operations, server hardware, and networking
- Ability to diagnose and resolve complex technical problems
- Experience with service-level agreements and service-management processes
- Technical troubleshooting skills
- Technical certifications or equivalent practical experience
- Ability to work shifts, participate in on-call rotations, and support extended hours
- Ability to travel to other data centre locations
Responsibilities
- Support daily AI data centre operations
- Monitor activities and meet service-level agreements
- Troubleshoot hardware, software, networking, and infrastructure issues
- Own and resolve complex operational problems
- Lead and support incident response
- Perform root-cause analysis and prevent recurring issues
- Handle advanced customer support requests and escalations
- Mentor and train junior operators
- Coordinate vendor maintenance, replacements, and technical support
- Support hardware installation and break-fix activities
- Create and maintain operational documentation and runbooks
- Improve operational workflows, processes, reliability, and consistency
Benefits
- Equity package
- Compensation reviews every 12 months
- Flexible work arrangements
- Technical training