IT Support Engineer

Skills

About the Role

You will own employee onboarding and offboarding, administer business and identity systems, provide on-site and remote technical support, manage office equipment and vendors, support internal events and office changes, and maintain clear IT documentation and runbooks.

Requirements

• 3 to 4 years of hands-on IT experience.
• Professional working proficiency in English.
• Experience administering Google Workspace Atlassian Okta LDAP and VPN.
• Experience with office networking AV conference-room systems CCTV physical security and backup and recovery.
• Strong interpersonal and customer-service skills.
• Ability to work independently and solve problems end to end.
• Strong organization and practical problem-solving skills.
• Associate's or Bachelor's degree in Computer Science Information Technology or a related field is preferred.
• Experience supporting global or multi-office organizations is preferred.

Responsibilities

• Manage IT onboarding and offboarding including account access and equipment.
• Administer Google Workspace Atlassian Okta LDAP VPN SIP and office systems.
• Provide on-site and remote IT support with a customer-service focus.
• Manage IT hardware and software through procurement deployment maintenance and decommissioning.
• Maintain accurate asset inventories and equipment allocations.
• Manage IT hardware and service vendors.
• Support internal events desk moves and office reconfigurations.
• Create and maintain IT documentation and runbooks.