IT Support Engineer
Xsolla is a global video game commerce company providing tools and services to launch, monetize, and scale games. Its offerings include payments, web shops, publishing, distribution, LiveOps, anti-fraud, subscriptions, SDKs, and creator solutions for developers, publishers, payment providers, creators, and other gaming businesses.
Maintainer signals as of 8/23/2026
Projects
About Xsolla (USA), Inc.
Xsolla operates as a global merchant of record and video game commerce platform serving developers, publishers, resellers, payment providers, creators, and retailers. It provides payment processing across more than 200 countries and regions, 1,000+ payment methods, and 130+ currencies, alongside tax management, compliance, fraud prevention, refunds, dispute management, and end-user support. Its product portfolio includes Web Shop, Publishing Suite, Payments, Xsolla Pay, Mobile Buy Button, SDKs, Subscriptions, game distribution, Partner Network, Offerwall, LiveOps, Anti-Fraud, Login, Site Builder, cloud gaming, and related gaming commerce tools.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own employee onboarding and offboarding, administer business and identity systems, provide on-site and remote technical support, manage office equipment and vendors, support internal events and office changes, and maintain clear IT documentation and runbooks.
Requirements
- 3 to 4 years of hands-on IT experience.
- Professional working proficiency in English.
- Experience administering Google Workspace Atlassian Okta LDAP and VPN.
- Experience with office networking AV conference-room systems CCTV physical security and backup and recovery.
- Strong interpersonal and customer-service skills.
- Ability to work independently and solve problems end to end.
- Strong organization and practical problem-solving skills.
- Associate's or Bachelor's degree in Computer Science Information Technology or a related field is preferred.
- Experience supporting global or multi-office organizations is preferred.
Responsibilities
- Manage IT onboarding and offboarding including account access and equipment.
- Administer Google Workspace Atlassian Okta LDAP VPN SIP and office systems.
- Provide on-site and remote IT support with a customer-service focus.
- Manage IT hardware and software through procurement deployment maintenance and decommissioning.
- Maintain accurate asset inventories and equipment allocations.
- Manage IT hardware and service vendors.
- Support internal events desk moves and office reconfigurations.
- Create and maintain IT documentation and runbooks.
