IT Support Engineer
ElevenLabs is an active AI research and product company offering generative-audio, creative, conversational-agent, and developer platforms.
Funding history
About ElevenLabs
ElevenLabs builds AI products for speech, transcription, voice cloning, dubbing, music, sound effects, and conversational agents. Its current platforms are ElevenCreative for content creation, ElevenAgents for voice and chat agents, and ElevenAPI for developer access to AI audio models.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide on-site IT support in the Warsaw office, managing laptop procurement, setup and secure wiping, keeping AV equipment reliable, and resolving support tickets. You will run onboarding calls, contribute to IT projects, build automations and Slack bots, and write internal documentation.
Requirements
- Friendly, end-user focused attitude
- Strong organisational skills and attention to detail
- Solid IT fundamentals (macOS, iOS, Android, networking basics, SaaS tooling, AV systems)
- Hands-on experience with an MDM platform (Jamf, Kandji, Fleet or similar)
- Experience with Okta or similar IdP, SSO, MFA and user/group management
- Willingness to learn new tools quickly
- Clear written and verbal communication skills
Responsibilities
- Assist with laptop procurement, setup, returns and secure wiping
- Provide on-hand office IT support and help with office expansions
- Ensure meeting rooms and AV equipment run reliably
- Log, prioritise and resolve support tickets
- Run IT onboarding calls for new joiners
- Contribute to IT projects
- Build automations and Slack bots
- Write and maintain internal IT documentation
Benefits
- Stock options
- Annual company off-sites
- Annual learning and development stipend
- Annual social travel stipend