IT Operations Technician Mandarin speaking
TMGM (Trademax Global Limited / Trademax Australia Limited) is an online CFD and forex broker offering trading in Forex, Precious Metals, Cryptocurrencies, Oil, Shares and Indices. It serves retail investors globally, providing platforms like MetaTrader 4/5 and its own TMGM app, with competitive spreads, high leverage, and various account types including cent accounts.
About TMGM
TMGM is a global online trading broker operating under Trademax Australia Limited (regulated by ASIC, AFSL no. 436416, based in Sydney, NSW, Australia) and Trademax Global Limited. The company offers CFD trading across six asset classes—Forex, Precious Metals, Cryptocurrencies, Oil, Shares, and Indices—via industry-standard platforms such as MetaTrader 4 and MetaTrader 5, as well as its own TMGM mobile app. It serves retail traders and investors in over 150 countries (excluding the US, Malaysia and Thailand), offering features like tight spreads from 0.0 pips, leverage up to 1:1000, minimum deposits as low as $15-$100, fast execution, segregated client funds, and multiple funding options with no fees. TMGM also provides educational resources including a trading academy, webinars, market news and analysis, and runs promotions such as trading competitions, referral bonuses, and cashback programs. The company has sponsorship partnerships with Chelsea FC and the Brooklyn Nets, and has received numerous industry awards for broker services, trading platforms, and customer support across the Asia-Pacific region.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage service requests and incident tickets, troubleshoot hardware, software, network, and access issues, and document resolutions. You will support endpoints, business applications, user onboarding and offboarding, device management, connectivity, IT assets, and security procedures.
Requirements
- IT support experience.
- Service desk experience.
- Helpdesk experience.
- Desktop support experience.
- IT operations support experience.
- ITSM ticketing systems.
- Jira Service Management.
- SLA management.
- Windows.
- macOS.
- Microsoft 365.
- Active Directory.
- Entra ID.
- Email support.
- VPN.
- Endpoint troubleshooting.
- Microsoft Intune.
- Jamf.
- Computer hardware.
- Networking.
- Office applications.
- Troubleshooting.
- Documentation.
- Communication skills.
- Customer service.
- CompTIA A+.
- ITIL.
- Microsoft certification.
Responsibilities
- Review, prioritize, update, and follow up on assigned tickets.
- Resolve hardware, software, network, printer, email, login, and access incidents.
- Handle account setup, password resets, software installation, device preparation, and access requests.
- Document troubleshooting steps, resolutions, and closure details.
- Follow SLA requirements and escalate unresolved tickets.
- Install, configure, and troubleshoot endpoints, peripherals, and business applications.
- Support Windows, macOS, Microsoft 365, email, VPN, Wi-Fi, and productivity tools.
- Support onboarding and offboarding activities.
- Perform basic mobile-device-management and network-connectivity tasks.
- Maintain IT asset, repair, support, and ticket records.
- Prepare user guides, knowledge-base articles, and support documentation.
- Follow IT security, data privacy, and access-control procedures.
Benefits
- Performance-based incentives.
- Health and wellness benefits.