IT Support Specialist
Clinical-stage life-science and technology company that develops medicines using an AI-driven discovery and development platform.
Funding history
About Iambic Therapeutics
Iambic Therapeutics combines proprietary AI technologies, including Enchant and NeuralPLexer, with automated chemistry and biology experimentation to discover and develop small-molecule medicines. Its current pipeline includes clinical and preclinical oncology candidates.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide hands-on technical support and troubleshoot hardware, software, and network issues for end users. You will manage support tickets, assist with employee onboarding and offboarding, maintain documentation, update end-user devices, and install and maintain lab hardware and software. You will help improve service processes, coordinate IT system changes, and support reliable IT operations.
Requirements
- Bachelor’s degree in information technology, computer science, a related field, or equivalent work experience
- 2–5 years of IT help desk support and/or system administration experience
- Experience with IT service management frameworks such as ITIL
- Experience with incident, problem, change, and service-level management of third-party vendors
- Experience supporting IT operations projects involving technology deployment, process improvement, and information security
- Working knowledge of Windows, macOS, Linux, and mobile systems
- Knowledge of TCP/IP, DNS, DHCP, VPNs, and wireless networks
- Experience troubleshooting hardware and software issues on end-user devices
- Familiarity with Jira, Zendesk, and remote desktop support tools
- Strong technical communication skills
- Ability to work independently, manage multiple tasks, and prioritize effectively
Responsibilities
- Act as the first point of contact for clients and key stakeholders
- Provide technical support and troubleshoot hardware, software, and network issues
- Manage and prioritize incoming support tickets
- Support onboarding and offboarding for employees, interns, and consultants
- Create and maintain documentation, FAQs, and user guides
- Perform system updates, patches, and maintenance on end-user devices
- Install, configure, and maintain lab software and hardware
- Analyze service delivery processes and recommend improvements
- Coordinate implementation of IT system changes
Benefits
- Company-paid healthcare
- Flexible spending accounts
- Voluntary life insurance
- 401K matching
- Uncapped vacation
- Onsite gym
- Onsite dining