IT Support Specialist

Skills

About the Role

You will provide first-line IT support and own requests through resolution or escalation. You will configure and troubleshoot employee devices, accounts, access, office technology, networks, and collaboration tools. You will support onboarding and offboarding, maintain asset records and documentation, and improve scalable support processes and security practices.

Requirements

• Experience in IT support, service desk, workplace technology, or a similar hands-on IT role
• Experience supporting end users in a fast-moving international environment
• Hands-on experience with laptops and macOS, Windows, and Linux operating systems
• Experience with identity and access management, user accounts, groups, permissions, and multi-factor authentication
• Familiarity with Google Workspace, Microsoft 365, Slack, and video-conferencing tools
• Networking fundamentals for troubleshooting connectivity, Wi-Fi, VPN, DNS, and access issues
• Strong written and verbal English communication skills
• Ability to work on-site and support office-based employees

Responsibilities

• Provide timely IT support for hardware, software, accounts, and access
• Set up, configure, maintain, and troubleshoot laptops, mobile devices, peripherals, meeting-room equipment, and office IT
• Act as the on-site IT presence for the office
• Support employee onboarding, offboarding, role changes, device provisioning, and access requests
• Manage identity and access controls
• Troubleshoot operating systems, networks, collaboration tools, VPNs, printers, and SaaS applications
• Maintain asset inventory, device records, and support documentation
• Escalate complex issues while retaining ownership of communication and follow-up
• Improve support processes, documentation, and self-service guidance
• Support IT security practices across devices, accounts, and employee workflows

Benefits

• Cash and equity compensation
• Local benefits