IT Support Specialist
Rapyd helps businesses accept payments and send payouts globally by providing fintech infrastructure that integrates multiple payment methods and currencies.
Maintainer signals as of 9/24/2026
Funding history
Investors
About Rapyd
Rapyd helps businesses accept payments and send payouts across countries by providing fintech-as-a-service infrastructure through APIs. Users can process payments in multiple currencies, manage multi-currency accounts, and disburse funds internationally. The platform integrates card acquiring, alternative payment methods, and compliance tools into a single solution for cross-border commerce.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide Tier 1 and Tier 2 support across macOS and Windows environments. You will resolve service requests, manage endpoint devices and user access, administer workplace tools, coordinate IT projects, document work, and support employee onboarding and offboarding.
Requirements
- 0–3 years of IT Help Desk or Service Desk experience supporting Windows and Mac environments
- Experience communicating with non-technical stakeholders and managing basic IT projects or rollouts
- Proficiency with Jamf, Intune, and PDQ
- Experience with Google Workspace, Slack, and Jira Service Desk
- Diagnostic and troubleshooting skills
- English and Spanish communication skills
- Basic Bash, PowerShell, or Python scripting abilities
- Exposure to IAM platforms or SSO integrations
Responsibilities
- Deliver Tier 1 and Tier 2 IT support across macOS and Windows environments
- Translate stakeholder technical requirements into IT solutions
- Plan and oversee IT projects, upgrades, installations, and office technology rollouts
- Provide technical advice and training on internal tools and security practices
- Manage, triage, and resolve service tickets using Jira Service Desk
- Maintain documentation in Confluence
- Manage endpoints, device provisioning, and policy deployment using Jamf, Microsoft Intune, and PDQ
- Administer Google Workspace and Slack
- Onboard and offboard employees, including hardware, access permissions, and asset tracking