Customer Success Manager
Locus Robotics is a warehouse-automation company providing autonomous mobile robots and the LocusONE orchestration platform for fulfillment and logistics operations.
Funding history
About Locus Robotics
Locus Robotics delivers Robots-as-a-Service warehouse automation. Its LocusONE platform coordinates people, autonomous robots, and workflows for picking, putaway, transport, and autonomous fulfillment; its current fleet includes Locus Array, Locus Origin, and Locus Vector.
Skills
About the Role
You will oversee daily customer site operations, ensure successful deployments, and act as the primary contact for escalated technical issues. You will coordinate warehouse mapping, preventive maintenance and upgrades, own the change request process, analyze performance metrics such as throughput and UPH, and run post-project evaluations. The role requires up to 50% US travel to customer sites.
Requirements
- Bachelor's Degree in Computer Science, Engineering, CIS or related technical field
- 5+ years hands-on experience with 3PL, warehouse or logistics operations
- Knowledge of networking technology such as routers, WIFI, switches and firewalls
- Ability to communicate technical information verbally and in writing
- Ability to manage multiple priorities under pressure
- Knowledge of software, hardware and robotics
- Able to solve problems independently in customer settings
- Excellent written and verbal English communication skills
Responsibilities
- Oversee daily customer site operations
- Ensure successful customer deployments and drive continuous improvement
- Serve as primary contact for escalated technical issues
- Coordinate warehouse mapping, preventive maintenance and system upgrades
- Own the change request process
- Compile and analyze performance metrics including throughput, UPH and lines per hour
- Conduct post-project evaluations
- Monitor customer site performance for contractual compliance
- Scale system capabilities to support evolving customer needs
Benefits
- Bonus
- Equity
