IT Service Specialist
eToroVisit eToro website
eToro is a social investing platform for trading and managing stocks, ETFs, crypto and other assets.
Tel Aviv, Israel
Funding history
Projects
About eToro
eToro is a social investing platform (etoro.com) offering stocks, ETFs, crypto and other assets to retail users worldwide, with a real and long-standing crypto business (eToro Money crypto wallet).
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide IT support across connectivity, cloud and virtual servers, email, VPNs, operating systems, hardware, software, and networks. You will manage user access, automate tasks with scripts and AI tools, document procedures, resolve incidents within SLAs, and coordinate with vendors.
Requirements
- Up to 3 years of IT support or similar experience
- Windows, Mac, networking, security, and monitoring knowledge
- Active Directory, Office 365, Microsoft Intune, and Azure experience
- PowerShell, JSON, and Jenkins knowledge
- Experience using AI tools in daily workflows
- Virtual-platform and cloud-management experience
- Networking concepts and protocols knowledge
- Problem-solving and communication skills
- Experience with global teams
- Ability to manage multiple priorities and meet SLA targets
Responsibilities
- Diagnose and resolve connectivity, server, email, VPN, and operating-system issues
- Use AI tools to automate support workflows and troubleshooting
- Monitor, classify, and resolve incidents within SLAs
- Manage users and permissions in Active Directory, Azure AD, G Suite, and Terminal Services
- Install, configure, and maintain IT equipment
- Write scripts to automate organizational processes
- Troubleshoot hardware, software, and network issues
- Identify recurring issues and escalate complex problems
- Create technical and end-user documentation
- Provide local and remote IT support
- Coordinate hardware and software procurement with vendors