Head of Customer Success
POWER.xyz is a Paris-based 3D and AI software company providing a creative platform for brands to create, manage, and scale product visuals and immersive commerce experiences from digital twins.
Funding history
Investors
About POWER.xyz
POWER.xyz is the current operating brand of French METAV.RS SAS. Its platform combines 3D digital-twin management, visual commerce tools, augmented reality, configurators, and AI-powered generation of packshots, lifestyle imagery, videos, and campaign content. The company was incorporated in 2022 and serves retail, luxury, automotive, and consumer brands.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Own the customer journey from onboarding through expansion, build trusted relationships with strategic clients, coordinate cross-functional execution, and ensure premium service quality and long-term adoption.
Requirements
- 5+ years of experience in customer success, account management, or client services.
- Experience in SaaS, agency, or technology environments.
- Track record managing strategic accounts and executive-level relationships.
- Excellent organizational skills and ability to manage multiple workstreams.
- Experience with high-touch client needs and scalable process design.
- Fluency in English and French.
Responsibilities
- Own customer success strategy across onboarding, adoption, retention, and account growth.
- Act as a senior point of contact for strategic clients.
- Build scalable success playbooks, reporting rhythms, and service standards.
- Coordinate product, 3D content, operations, and sales teams.
- Track health signals, usage patterns, and renewal risks while driving proactive action plans.
- Identify upsell and cross-sell opportunities.
- Turn customer feedback into actionable product, operations, and go-to-market insights.
Benefits
- Nomad days policy.
- Full and flexible work-from-home opportunities depending on the position.
- Comprehensive health insurance.
- Benefiz cash pool of 10 EUR per day with 50% covered.
- Discounted events and goods through CSE.
- Team getaways.
- Country-specific commuter benefits.