Head of Customer Operations
Spiko is a French MiFID-licensed fintech that issues tokenized money market funds invested in treasury bills and bank swaps, offering daily yields with daily liquidity.
Maintainer signals as of 9/2/2026
Funding history
Projects
About Spiko
Spiko is a Paris-based fintech licensed by the French ACPR as a MiFID investment firm, offering regulated tokenized money market funds to businesses and individuals. Its products invest in treasury bills from core Eurozone countries or use collateralized total return swaps with Tier 1 banks to deliver daily interest. Fund shares are issued as ERC-20 tokens on public blockchains including Ethereum, Stellar, Arbitrum, and Polygon, enabling 24/7 transfers and API access. Spiko acts as transfer agent, tokenization platform, and broker. Products are supervised by the French AMF.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will recruit, mentor, and lead customer operations as the user base grows. You will own account approval and customer-care operations, define success metrics, deploy automation and LLM-powered workflows, maintain knowledge bases, and bring customer feedback to product and compliance partners.
Requirements
- 5+ years in operations or customer service
- Experience leading teams in fast-paced B2B environments
- French and English fluency
- Experience improving operational efficiency through automation
- Experience supporting high-touch and high-volume customer segments
Responsibilities
- Recruit, mentor, and lead the customer operations team
- Own account approval and KYC onboarding operations
- Own customer care across support channels and customer segments
- Establish, track, and own customer-satisfaction and operational KPIs
- Design and deploy automation and LLM-powered workflows
- Own internal and external knowledge bases
- Represent the voice of the customer with product and compliance partners
Benefits
- Stock options
- Remote work up to two days per week and one full remote week per month
- Latest-generation laptop and industry-leading software
- Health insurance fully covered
- Monthly perks budget
- 50% public-transport coverage or Forfait Mobilités Durables
- Referral bonus
- Regular afterworks and biannual offsites
Hiring Process
Interview with the co-founder; take-home case study and office presentation; final founder and team interview; reference check; offer.
