Customer Onboarding Manager
Adyen is a Dutch financial technology company providing global payment acceptance.
Projects
About Adyen
Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will advise on complex merchant onboarding opportunities, balancing commercial priorities with compliance and operational requirements. You will assess risks, translate requirements into clear onboarding plans, manage client projects through go-live, and improve processes by resolving recurring blockers and documenting best practices.
Requirements
- 5+ years of experience in compliance advisory, client onboarding, or project management
- Experience managing multiple client-facing projects simultaneously
- Experience in payments, fintech, or banking
- Knowledge of KYC, CDD, card-scheme rules, risk, and compliance
- Fluent written and spoken English
- Ability to explain complex topics to merchants, sales colleagues, and senior leaders
- Stakeholder management experience with senior internal and external counterparts
- Consultative risk judgment and prioritization skills
- Process improvement, root-cause analysis, and documentation experience
- Presentation skills and ability to turn risk assessments into business proposals
Responsibilities
- Own KYC, CDD, and scheme-requirement solutioning for complex onboarding opportunities
- Evaluate merchant risk profiles and build operational business cases for high-value deals
- Translate compliance, regulatory, and card-scheme requirements into onboarding guidance
- Act as the primary operations contact for merchants throughout onboarding
- Gather requirements, align expectations, and drive milestones
- Partner with Sales, Account Management, and Compliance to deliver merchant onboarding
- Shape onboarding opportunities while balancing risk frameworks and commercial priorities
- Educate internal teams on regulatory, process, and policy updates
- Manage onboarding and expansion projects from commercial handover through go-live
- Manage multiple merchant opportunities, timelines, dependencies, and owners
- Document best practices and improve onboarding consistency
- Identify recurring blockers, resolve root causes, and track process metrics
