Assistant Officer, Specialist, Account Services, Consumer Banking Ops, Technology & Operations
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
About the Role
You will assist branches with account-opening enquiries, verify customer documents, and enter account information into core banking systems. You will follow KYC, AML, regulatory, and internal requirements; resolve account-opening issues; report discrepancies; and support daily operational targets.
Requirements
- Attention to detail
- Verbal and written communication skills
- Customer service skills
- Problem-solving skills
- Teamwork
- Adaptability
- Integrity
- Time management
Responsibilities
- Assist branches with account-opening enquiries
- Guide branches through the account-opening process
- Address branch and customer account-opening concerns
- Verify customer documents for authenticity and completeness
- Collect and validate identification and address proofs
- Enter customer information and account details into core banking systems
- Process account-opening transactions and updates
- Handle substitute forms and income-field information correctly
- Follow KYC, AML, regulatory, and internal guidelines
- Identify and report suspicious activities and documentation discrepancies
- Coordinate with branches and internal departments to resolve issues
- Support daily operational targets and service standards
- Complete administrative tasks as required