Field Officer
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage product rollouts and represent Wave in your territory. You will oversee agent-network quality, training, compliance, branding, liquidity monitoring, risk visits, and customer service. You will identify underperforming agents, manage closures and equipment recovery, and gather user feedback on financial services.
Requirements
- Fluency in English and French
- Good command of Malinke, Soussou, and Poular
- At least 2 years of relevant experience managing an agent network in Guinea
- At least 1 year of experience managing field-based teams
- Work authorization in Guinea
- Excel proficiency
Responsibilities
- Ensure agent quality and compliance with legal and policy requirements
- Train the agent network on applications, contracts, rebalancing options, and fraud management
- Collaborate on agent-network branding and equipment
- Monitor cash and float availability at agent locations
- Conduct routine visits to identify risks and assess agent performance
- Identify and close underperforming agents, recover equipment, and remove branding materials
- Serve as the primary contact for agency networks in your territory
- Champion customer service among distributors and agents
