Knowledge & Operational Readiness Specialist
Robinhood helps users invest in stocks, ETFs, options, and cryptocurrencies through commission-free trading with no minimum account requirements.
Funding history
Investors
Projects
About Robinhood
Robinhood helps retail investors access financial markets through commission-free trading of stocks, ETFs, options, and cryptocurrencies. With it, users can invest with no account minimums, earn rewards through retirement accounts with matching contributions, and access advanced trading tools. Robinhood democratizes investing by making financial markets accessible to everyone, not just wealthy investors.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the content and operational-readiness lifecycle for assigned functions. You will create and improve support content, lead launch-readiness planning, coordinate stakeholders, analyze performance, communicate risks, and use AI to improve knowledge-management workflows.
Requirements
- 3–4+ years of relevant experience in knowledge management, content strategy, or related areas
- Knowledge of governance, information architecture, content lifecycle, and knowledge-base operations
- Experience independently owning multiple functions and making program-level decisions
- Cross-functional collaboration with Product, Engineering, Compliance, and customer-experience partners
- Executive-level communication skills
- Project management skills
- Experience using AI for domain-specific problems
- Active FINRA licenses where functionally necessary
- Subject-matter expertise in assigned functions
Responsibilities
- Own content strategy and knowledge governance for assigned functions
- Create, maintain, and improve Help Center articles, SOPs, runbooks, playbooks, escalation paths, policy documentation, and support workflows
- Lead readiness planning for launches, policy updates, process changes, and operational initiatives
- Develop go/no-go recommendations, risk registers, mitigation plans, and post-launch retrospectives
- Lead cross-functional alignment with Product, Engineering, Operations, Customer Support, Compliance, Risk, and Training
- Establish scalable content standards, information architecture, and governance frameworks
- Prepare frontline support teams for launches and mitigate customer-support risks
- Analyze metrics, lead post-launch reviews, and drive improvement initiatives
- Communicate readiness status, performance insights, and risks to stakeholders
- Coach colleagues on knowledge-management processes and practices
- Use AI to streamline workflows and resolve knowledge-management bottlenecks
Benefits
- Performance-driven compensation
- Bonus programs
- Equity ownership
- 401(k) matching
- 100% paid health insurance for employees
- 90% health-insurance coverage for dependents
- Lifestyle wallet
- Employer-paid life insurance
- Employer-paid disability insurance
- Fertility benefits
- Mental health benefits
- Company holidays
- Paid time off
- Sick time
- Parental leave
- Catered meals
- Office events
