CDD KYC Knowledge and Training Manager

Skills

About the Role

You will own the global QA benchmark and create the knowledge, documentation, and training systems that support consistent risk and compliance operations. You will consolidate SOPs, govern procedure updates, develop onboarding and continuous learning, assess quality, and use data and automation to improve accuracy and efficiency.

Requirements

• 5+ years of experience in CDD/KYC compliance control oversight, governance, or QA roles
• Knowledge of CDD frameworks and regulatory requirements for merchant onboarding and the customer lifecycle
• Knowledge management, training and learning and development, or QA and SOP framework experience
• Ability to translate complex risk concepts into practical guidance and actionable feedback
• English communication and technical writing skills
• Data analysis and root-cause analysis skills
• Cross-functional stakeholder management and process-improvement experience
• Automation-first mindset and ability to use AI effectively
• Ability to assess complex customer profiles, identify risks, determine due diligence and mitigants, and make risk-based conclusions
• Ability to evaluate the completeness and reasoning of risk assessments

Responsibilities

• Build and maintain a searchable single source of truth for SOPs, procedures, and guidance
• Consolidate fragmented documentation into a coherent structure
• Govern, approve, publish, version, and communicate SOP and procedure changes
• Design onboarding and continuous training frameworks for analysts
• Coach analysts and target training to prevent recurring errors
• Maintain transparent QA guidelines aligned with global compliance procedures
• Design and refine scalable end-to-end QA assessment frameworks
• Partner with operational, compliance, project management, and product stakeholders to drive continuous improvement