Assistant Officer Specialist Claims and Investigations Operations
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
About the Role
You will process inward and outward disputes involving debit cards, credit cards, payments, merchant checkout, and unauthorized transactions. You will review dispute controls, investigate and resolve customer disputes with cross-functional stakeholders, analyze trends and root causes, ensure settlement-process compliance, guide colleagues, and improve operational efficiency and customer experience.
Requirements
- Have 1 to 3 years of banking operations experience focused on claims and investigations
- Understand scheme settlement and dispute processes
- Demonstrate problem-solving and analytical skills
- Collaborate with cross-functional teams
- Demonstrate attention to detail and multitasking ability
- Be proficient in data analysis and reporting
- Demonstrate communication and interpersonal skills
- Hold a graduate qualification
Responsibilities
- Process inward and outward disputes for cards, payments, merchant checkout, and unauthorized transactions
- Review and control dispute-related processes
- Collaborate with cross-functional teams to resolve customer disputes
- Analyze dispute data and trends to identify root causes
- Implement preventive measures
- Ensure compliance with scheme settlement and dispute processes
- Train and guide colleagues on dispute handling and investigation procedures
- Improve operational efficiency and customer experience