Junior KYC/Screening Analyst
Deblock helps users manage finances by combining a traditional current account with a non-custodial crypto wallet in a single platform.
Funding history
About Deblock
Deblock helps users manage traditional and digital assets by providing an IBAN account integrated with a non-custodial wallet. With it, users can receive salaries, make payments with debit cards, and manage cryptocurrencies with full control over private keys. Deblock bridges traditional banking with self-custody crypto management for European users.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will review, investigate, and decide on customer onboarding cases involving identity verification and sanctions screening. You will escalate unusual activity to internal experts, follow written policies and procedures, and work with other teams to provide efficient customer support and maintain customer satisfaction.
Requirements
- Previous Customer Support or FinCrime experience is valued
- Ability to multitask and prioritize in a fast-paced environment
- Excellent written and verbal English communication skills
- Familiarity with fintech and identity verification concepts is a plus
- Ability to work independently and collaboratively
- Comfort working rotational shifts, five days per week, 24/7/365
Responsibilities
- Review, investigate, and decide on onboarding cases involving identity verification and sanctions screening
- Escalate unusual activity to internal experts
- Follow written policies, procedures, and relevant guidelines
- Cooperate with other teams to provide efficient customer support and maintain customer satisfaction
Benefits
- Tech gear for your job
- 30 days of paid holidays