Bilingual Implementation Specialist
Block, Inc. is a global financial-technology company building products for economic empowerment across payments, consumer finance, commerce, Bitcoin, music, and AI.
Projects
About Block, Inc.
Block, Inc., formerly Square, Inc., operates the Square and Cash App ecosystems and current businesses including Afterpay, TIDAL, Bitkey, Proto, and Spiral. Its current Bitcoin ecosystem includes Cash App Bitcoin services, Bitkey self-custody wallet technology, Proto mining systems, and Spiral open-source Bitcoin initiatives. Block also develops open-source AI and collaboration projects including Goose, Buzz, and Berd.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will guide small and mid-market sellers through Square onboarding and implementation, helping them launch quickly and confidently. You will lead scoping and onboarding calls, deliver tailored training, manage milestones and blockers, maintain clear seller communication, and escalate complex needs. You will also improve onboarding processes, use AI tools to enhance seller experiences, and maintain current product knowledge.
Requirements
- Full proficiency in English and a second language, preferably Spanish.
- 2–4+ years of experience in onboarding, implementation, operations, account management, customer support, or customer success.
- Demonstrated strong onboarding performance, including metrics, CSAT, responsiveness, and quality.
- Experience managing multiple onboarding projects simultaneously.
- Excellent written and verbal communication skills.
- Time-management and organizational skills.
- Familiarity with project management practices.
- Strong understanding and consistent use of AI tools and platforms.
Responsibilities
- Guide sellers through Square onboarding and implementation.
- Lead seller-facing scoping and onboarding calls.
- Deliver tailored training and support sellers after they begin transacting.
- Maintain knowledge of relevant product features and releases.
- Execute onboarding best practices and escalate complex product or technical needs.
- Manage multiple seller onboarding engagements simultaneously.
- Identify onboarding blockers and escalate them appropriately.
- Document process gaps and propose onboarding refinements.
- Maintain onboarding trackers with milestones, target dates, and next steps.
- Help sellers complete launch requirements and confirm go-live readiness.
- Use AI to improve seller experiences and internal processes.
- Share best practices and support team knowledge areas.
- Participate in internal meetings, training, roadmap updates, and optimization discussions.
Benefits
- Healthcare coverage
- Retirement plans
- Work-from-home flexibility
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources