GTM Enablement - Expansion

Skills

About the Role

Build the foundation for expansion and retention enablement across global revenue teams by defining readiness frameworks, creating cross-sell and upsell playbooks, developing onboarding and adoption programs, producing training content, facilitating workshops, using AI-native tools, and measuring enablement effectiveness through business metrics.

Requirements

• 4–7+ years of experience in account management, customer success, sales enablement, solutions engineering, or GTM enablement at a SaaS or platform company
• At least 3 years in a customer-facing role driving adoption, retention, or expansion with proven quota excellence
• Technical fluency with API documentation, integration architectures, and technical implementations
• Experience building enablement programs from scratch
• Skills across live facilitation, content creation, e-learning development, and presentation design
• Strong stakeholder management across Customer Experience, Sales, Product, and Marketing
• Experience defining and tracking enablement effectiveness
• Fluency with AI tools
• Salesforce, Sigma, and Gong experience preferred

Responsibilities

• Define expansion and retention readiness frameworks
• Build cross-sell and upsell playbooks
• Design enablement for identifying expansion signals
• Enable teams to position multiple products
• Create onboarding journeys for product mastery and customer lifecycle management
• Develop adoption playbooks and churn prevention frameworks
• Build technical fluency programs for APIs, agent configurations, and integrations
• Develop playbooks, training decks, videos, workshops, and e-learning content
• Facilitate live workshops and certifications
• Define and track enablement KPIs
• Use data and feedback to connect enablement efforts to business outcomes

Benefits

• Annual professional development stipend
• Annual social travel stipend
• Annual company offsite
• Monthly co-working stipend