Account Manager
Nomni is an AI-enabled, all-in-one hospitality technology platform combining point of sale, ordering, payments, loyalty, procurement, marketing, and operational insights.
About Nomni
Nomni is the current identity of the hospitality technology group previously represented as Liven. Its platform supports more than 35,000 venues with point of sale, digital ordering, payments, loyalty, procurement and inventory, marketing, and data tools across a unified operating platform.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage hospitality client relationships, maximise adoption of campaigns, loyalty and offers, identify retention and upsell opportunities, provide performance insights, resolve concerns with internal teams, support post-launch engagement, and share feedback to improve customer engagement strategies.
Requirements
- 1–3 years of experience in a client-facing role such as account management, hospitality technology, or B2B SaaS
- Experience working with hospitality clients
- Ability to manage client relationships, resolve concerns, and drive digital tool adoption
- Familiarity with CRM platforms, customer analytics, or marketing automation tools
- Excellent written and spoken English communication skills
- Strong analytical skills
- Ability to manage multiple client accounts
Responsibilities
- Build proactive client relationships and maximise platform feature usage
- Identify at-risk clients and deliver targeted retention solutions
- Provide performance reviews and tailored business insights
- Collaborate with Product, Support, and Marketing teams to resolve issues
- Guide clients through platform best practices
- Monitor account health and usage data to identify upsell opportunities
- Support post-launch onboarding and continued engagement
- Capture client insights and feedback