Growth Lifecycle Lead B2B
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will set lifecycle strategy and operating models for business audiences, partner on the supporting platform, and create scalable journeys across owned channels. You will improve measurement, experimentation, personalization, deployment workflows, and operational quality for onboarding through monetization.
Requirements
- 10+ years of experience in lifecycle, CRM, retention, growth, product marketing, or marketing technology.
- Experience building and scaling lifecycle tooling or platforms with Engineering.
- Technical and product fluency in event and identity models, data pipelines, APIs, segmentation, triggering, decisioning, experimentation, and deployment systems.
- Experience designing evergreen campaigns and journeys.
- Experimentation and measurement experience, including incrementality, holdouts, retention, and lifetime value.
- Experience creating operating models, governance, templates, and quality standards.
- Cross-functional influence and communication skills.
- Systems-oriented leadership experience.
Responsibilities
- Set the company-wide vision, roadmap, and operating model for lifecycle and owned-channel engagement.
- Shape tooling and infrastructure for identity, audiences, consent, triggers, orchestration, decisioning, experimentation, and observability.
- Define scalable deployment workflows, governance, templates, approvals, service levels, and incident response.
- Translate audience, product, and business goals into evergreen journey strategies.
- Lead the design, launch, iteration, and optimization of email, push, and in-product messaging journeys.
- Build measurement systems connecting engagement and retained activity to incremental value.
- Optimize the small and medium business lifecycle portfolio.
- Set standards for deliverability, preferences, localization, operational quality, and trust.
Benefits
- Equity
- Performance-related bonuses for eligible employees
- Medical, dental, and vision insurance
- Health Savings Account employer contributions
- Health FSA, Dependent Care FSA, and commuter pre-tax accounts
- 401(k) retirement plan with employer match
- Paid parental, medical, and caregiver leave
- Flexible PTO or up to 15 days annually for non-exempt employees
- Paid holidays, office closures, and sick or safe time
- Mental health and wellness support
- Employer-paid life and disability coverage
- Annual learning and development stipend
- Daily office meals and eligible meal-delivery credits
- Relocation assistance
- Charitable donation matching and wellness stipends may be provided