Growth & Operations Specialist, Peru
Tools for Humanity is a technology company building products for humans in the age of AI. It contributes to World and develops proof-of-human hardware and software, including the Orb, alongside World App services for World ID and digital-asset management.
Projects
About Tools for Humanity
Tools for Humanity is a technology company founded in 2019 and headquartered in San Francisco and Munich. It builds and operates services including World ID App and World App, which provide interfaces for creating and using World ID, accessing Mini Apps, and managing digital assets through a self-custodial wallet. It also develops the Orb and Orb Mini proof-of-human hardware and software, using encrypted iris-imaging processes and open-source components, and leads design and planning for World Spaces.
Skills
About the Role
You will manage day-to-day operations across Peru, proactively spot and resolve on-the-ground issues, and collaborate with Market Operations and Logistics teams. You will source, onboard, and manage Operators, ensure compliance, review and approve locations and events, oversee sourcing for brand activations, deliver and monitor face-to-face training, identify knowledge gaps and implement improvement strategies, prepare and share documentation, and spend extensive time traveling (50–75%) to support regional growth.
Requirements
- 3+ years of relevant experience in operations and business development in Peru
- Extensive experience living and working in Peru
- Ability and willingness to travel 50-75% of the time
- Strong coordination and organizational skills
- High attentiveness to detail
- Cross-cultural communication experience
- Experience managing relationships with local operators and partners
- Experience delivering training and monitoring results
- Ability to make data-driven decisions
Responsibilities
- Source Operators
- Ensure compliance of newly onboarded Operators
- Manage Operators
- Review and approve locations and events
- Oversee sourcing of spaces for brand activations
- Distribute and monitor training materials and run face-to-face training
- Identify knowledge gaps and devise and execute improvement strategies
- Work with Operators and external partners to improve operational efficiency
- Manage locations with Operators through internal processes
- Communicate with Operators in a professional and timely manner
- Prepare and share relevant documentation with Operators
- Collaborate with Market Operations and Logistics teams
- Spot and address on-the-ground issues
- Share best practices to enable growth