Contract Customer Service Operations Support
Bithumb helps users trade cryptocurrencies with Korean won through a centralized spot exchange with staking and lending services.
Funding history
Investors
About Bithumb
Bithumb is a cryptocurrency exchange platform serving South Korean and international traders with spot trading across multiple digital assets paired primarily with Korean Won. The platform provides trading tools including automated bots and API access, alongside payment services through Bithumb Cash that enable cryptocurrency transactions at retail merchants and e-commerce platforms. Users can generate passive income through staking programs and a coin rental service. Originally launched as Xcoin in 2014 and rebranded to Bithumb in 2015, the exchange operates as a licensed Virtual Asset Service Provider under South Korean financial regulators.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will respond to second-line work requests from BPO customer-service agents, prepare and maintain consultation guides, and support customer-service operations. You will analyze major customer-service issues and report findings. You may also contribute your customer-service or BPO operations experience, consultation-guide writing, and issue-analysis expertise.
Requirements
- Communication
- Collaboration
- Document writing
- Data analysis
Responsibilities
- Respond to second-line work requests from BPO customer-service agents
- Prepare consultation guides and support their operation
- Analyze and report major customer-service issues
Benefits
- Overtime pay
- Flexible start and finish times
- Welfare points
- Commuting transportation support for night or holiday work
- Breakfast, lunch, and dinner support
- Unlimited snacks and beverages
- Partner restaurant access
- Housing loan-interest or rent support
- Childcare-cost support for preschool children
- Holiday and Parents' Day gifts
- Premium health checkups for employees and eligible family members
- Group accident insurance
- Support for up to two internal clubs
- Resort and condominium accommodation support
Hiring Process
Document screening > practical and culture-fit interview > personality assessment > final offer; a pre-test by phone interview or online test may be conducted depending on the position, and a reference check may follow interview approval depending on grade or position.