Lead Clinical Robot Associate
Diligent Robotics is an Austin-based healthcare robotics company and wholly owned subsidiary of Serve Robotics that develops and deploys Moxi hospital service robots.
Funding history
About Diligent Robotics
Diligent Robotics creates socially intelligent, AI-native mobile-manipulation robots for healthcare workflows. Its Moxi robot performs routine hospital logistics, including medication and lab-sample deliveries, so clinical teams can focus on patient care.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will monitor and assist mobile service robots in a hospital, collect data, troubleshoot operational issues, communicate with hospital staff, and support customer experience. You will also schedule staff, train new associates, approve time cards, address corrective-action issues, and arrange coverage for callouts.
Requirements
- High school diploma or GED
- Experience supervising a small team, including scheduling, training, and support
- Customer service and de-escalation skills
- Written and verbal communication
- Organization and multitasking
- Independent decision-making
- Ability to lift up to 40 lbs
- Availability for varying shifts, nights, weekends, and holidays
- Ability to obtain vendor credentials, including immunizations, background check, and drug screen
- Local availability and willingness to work on-site in Barstow, California
Responsibilities
- Monitor and safely assist mobile service robots in a hospital
- Collect data and troubleshoot real-world operational situations
- Provide detailed and accurate feedback to engineers
- Ensure customer expectations are met or exceeded
- Communicate with hospital staff and the public about robot operation
- Prepare and publish monthly schedules
- Onboard and train Clinical Robot Associates
- Approve time cards
- Escalate corrective-action issues
- Find coverage for callouts