Government Customer Success Manager
EllipticVisit Elliptic website
Elliptic helps businesses detect and prevent financial crime in crypto through blockchain analytics and compliance solutions.
Office 7, 35-37 Ludgate Hill, London, England, EC4M 7JN, United Kingdom
Funding history
Investors
About Elliptic
Elliptic provides blockchain analytics tools for financial institutions, crypto businesses, and regulators to manage risk and investigate crime. Their platform enables real-time wallet screening, transaction monitoring, and cross-chain investigations to ensure regulatory compliance and prevent financial crime.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Own the success of a portfolio of UK government, law enforcement, and intelligence agency customers by driving adoption, value realization, retention, and expansion of Elliptic's solutions.
Requirements
- British citizen due to UK Government security requirements.
- Experience working with public sector customers and navigating complex stakeholder groups, procurement, and contracting processes.
- Strong understanding of public sector operations; direct government experience preferred.
- Proven success managing and growing strategic accounts in Customer Success, Account Management, or an equivalent customer-facing role.
- Discretion, diplomacy, and professionalism when working with law enforcement and intelligence agency customers.
- Excellent communication skills and ability to translate technical concepts into actionable guidance.
- Strong organization and prioritization skills for managing multiple high-value accounts and deadlines.
- Active UK Security Check (SC) clearance or willingness to obtain it is desirable.
- Experience with analytics, investigations, risk, compliance, intelligence workflows, or regulated and high-security environments is desirable.
- Experience using AI tools to improve productivity is desirable.
Responsibilities
- Own customer outcomes for a portfolio of UK and EMEA government and public sector customers from onboarding through renewal and expansion.
- Serve as the primary strategic contact for operational, leadership, procurement, and security stakeholders.
- Develop success plans, lead service and strategy reviews, and align capabilities with agency missions and compliance objectives.
- Monitor account health and engagement, identifying risks and opportunities to protect renewals and encourage growth.
- Lead renewal and expansion cycles, maintain retention pipelines, forecast outcomes, and negotiate terms.
- Collaborate with Sales, Product, Engineering, and Support to resolve issues and advocate for government customers.
- Coordinate secure communications and documentation according to customer and internal policies.
- Maintain account intelligence covering usage, outcomes, stakeholder movements, and next actions.
- Represent government customer needs internally to guide product, policy, and service decisions.
- Contribute to Elliptic's government customer-success strategy and best practices.
Benefits
- Hybrid working with the option to work from almost anywhere for up to 90 days per year.
- £500 remote working budget.
- $1,000 learning and development budget.
- 25 days of annual leave plus bank holidays.
- Additional birthday day off.
- 16 weeks of fully paid enhanced parental leave.
- Private health insurance through Vitality.
- Spill mental health support.
- Life assurance covering four times salary.
- Cycle to Work Scheme.
