Global Customer Marketing Advocacy and Communities Manager
Elliptic helps businesses detect and prevent financial crime in crypto through blockchain analytics and compliance solutions.
Funding history
Investors
About Elliptic
Elliptic provides blockchain analytics tools for financial institutions, crypto businesses, and regulators to manage risk and investigate crime. Their platform enables real-time wallet screening, transaction monitoring, and cross-chain investigations to ensure regulatory compliance and prevent financial crime.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build and run customer lifecycle marketing from onboarding through renewal and advocacy. You will design automated workflows, develop customer proof and advocacy programs, build compliance-practitioner communities, support events, and maintain the accuracy, performance, and governance of program agents and data.
Requirements
- 6+ years of customer marketing, lifecycle marketing, or customer advocacy experience in B2B SaaS or technology
- Experience building a customer advocacy program or practitioner community
- Hands-on experience building AI workflows that replace manual work
- Cross-functional experience with Customer Success and Sales
- Experience working with senior customer executives
- Experience in a regulated industry
- Data governance knowledge
- Fluent English
Responsibilities
- Design and automate onboarding journeys using HubSpot account events
- Incorporate Elliptic Learn into onboarding
- Build automated product-update and launch communications
- Run executive briefings and collaborate on beta programs
- Build renewal re-engagement workflows with Customer Success
- Build customer advocacy programs and advocate-identification workflows
- Create pipelines for case studies, quotes, logos, and speakers
- Launch the Chief Customer Officer in Conversation program
- Build a community of compliance practitioners
- Support events and industry associations
- Build, maintain, and improve program agents and automated workflows
- Review AI-generated output before publication
- Maintain workflow accuracy, performance, and data governance
- Partner with CSMs to approve outreach