Forward Deployed Product Manager AI Agent EMEA
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own customer outcomes and the AI-agent deployment lifecycle from scoping through optimization. You will build and iterate on agents with forward deployed engineers, support EMEA sales cycles, lead customer workshops, improve deployment playbooks, and establish standards for the EMEA practice.
Requirements
- Have 5 or more years of experience in technology consulting, implementations, product, or customer success roles
- Have experience leading complex deployments and customer relationships with senior stakeholders
- Demonstrate technical understanding, systems thinking, and exposure to building agents
- Be comfortable working with ambiguity in a dynamic startup environment
- Demonstrate passion for AI, automation, and customer experience
Responsibilities
- Own AI Agent outcomes and customer success metrics
- Own the AI Agent deployment lifecycle from scoping through post-launch optimization
- Design, build, test, and iterate on AI agents with Forward Deployed Engineers
- Serve as the AI Agent subject-matter expert for the EMEA sales cycle
- Lead customer relationships as the primary point of contact for AI Agent
- Facilitate workshops and design sessions with customer stakeholders
- Work with Forward Deployed Engineers to ensure smooth implementation and improve the platform
- Improve playbooks for agent development and customer deployment
- Build the EMEA forward deployed practice and set standards for future growth
Benefits
- Comprehensive medical, dental, and vision coverage
- Paid parental leave
- Remote work setup budget
- Monthly wellness and communication stipend
- 20 days of vacation time
- Equity
