Forex CFD Account Manager (Mandarin Speaking)
TMGM (Trademax Global Limited / Trademax Australia Limited) is an online CFD and forex broker offering trading in Forex, Precious Metals, Cryptocurrencies, Oil, Shares and Indices. It serves retail investors globally, providing platforms like MetaTrader 4/5 and its own TMGM app, with competitive spreads, high leverage, and various account types including cent accounts.
About TMGM
TMGM is a global online trading broker operating under Trademax Australia Limited (regulated by ASIC, AFSL no. 436416, based in Sydney, NSW, Australia) and Trademax Global Limited. The company offers CFD trading across six asset classes—Forex, Precious Metals, Cryptocurrencies, Oil, Shares, and Indices—via industry-standard platforms such as MetaTrader 4 and MetaTrader 5, as well as its own TMGM mobile app. It serves retail traders and investors in over 150 countries (excluding the US, Malaysia and Thailand), offering features like tight spreads from 0.0 pips, leverage up to 1:1000, minimum deposits as low as $15-$100, fast execution, segregated client funds, and multiple funding options with no fees. TMGM also provides educational resources including a trading academy, webinars, market news and analysis, and runs promotions such as trading competitions, referral bonuses, and cashback programs. The company has sponsorship partnerships with Chelsea FC and the Brooklyn Nets, and has received numerous industry awards for broker services, trading platforms, and customer support across the Asia-Pacific region.
Skills
About the Role
You will join TMGM as an Account Manager focused on driving sales of our trading products and services while delivering outstanding service to clients across every communication channel. You'll use your sales skills to build a pipeline of new clients and nurture long-term relationships with them. You'll respond quickly and professionally to client inquiries, resolving issues effectively to keep clients satisfied. You'll work toward clear KPIs, aiming to meet or exceed sales targets, and continually grow your knowledge of the markets, the FX industry, and TMGM's platforms and products. You'll be comfortable making outbound calls and engaging confidently with a diverse range of clients, using your communication skills in both English and Mandarin.
Requirements
- Minimum one year of experience in the Forex industry
- Previous exposure to customer-focused environments such as customer service, sales, outbound/inbound support, or consulting is advantageous
- Willingness to learn practical financial knowledge and professional skills
- Comfortable making high volumes of outbound calls and engaging with diverse buyers
- Confident communication skills or motivation to enhance communication abilities
- Strong ownership of responsibilities and a problem-solving mindset
- Excellent overall communication abilities, adaptable to various audiences
- Proficiency in English and Mandarin
Responsibilities
- Promote and sell TMGM's products and services
- Identify and generate client pipelines independently
- Build and nurture relationships with new clients to foster long-term partnerships
- Deliver exceptional customer service across various communication channels
- Respond quickly and professionally to client inquiries and resolve issues
- Work towards KPIs to meet or exceed sales targets
- Expand knowledge of the markets, FX industry, and TMGM's platforms and products
- Strive to achieve team and individual metrics
Benefits
- Competitive salary packages and uncapped commission structure
- Both part-time and full-time work arrangement options
- Ongoing training and support