Field Officer
Wave is a mobile money company reinventing financial services across Africa. It lets users deposit, withdraw, and pay bills for free, send money for a 1% fee, and buy airtime instantly, serving everyday consumers who need affordable, accessible banking.
Projects
About Wave
Wave offers mobile money services designed to make banking modern and affordable, primarily for underserved populations across Africa. Its core product allows users to deposit and withdraw money for free, pay bills for free, send money to anyone for only 1%, and buy airtime instantly, backed by toll-free customer support and strong security. Wave operates across numerous African markets including Burkina Faso, Cameroon, Cote d'Ivoire, DRC, Gambia, Malawi, Mali, Niger, Senegal, Sierra Leone, and Uganda, with a global team building what it describes as 'the future of money, Africa-first.' The company emphasizes a distinct hiring philosophy and culture rooted in transparency, mission-driven work, honesty, and rapid iteration, serving individual consumers and agents who rely on Wave for everyday financial transactions.
Skills
About the Role
You will manage product rollouts as Wave launches its business in Malawi. You will represent Wave, oversee distribution and marketing, interact with and recruit users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services. You will build and train a local agent network, recruit and onboard target users, collaborate with other field officers, ensure agent compliance and quality, monitor cash and float availability, manage risk through routine visits, and support distribution activities including coaching and training distributors.
Requirements
- At least 3 years of relevant work experience, specifically managing an agent network in Malawi, including a minimum of 1 year of experience managing field-based teams
- Proven sales ability with a successful track record in sales, including identifying customer needs and connecting corridors
- Exceptional written and verbal communication skills in both English and a local language
- Exceptional interpersonal skills in building and maintaining positive relationships
- Willingness to relocate to assigned territories
- Work authorization in Malawi is required
Responsibilities
- Identify and build a local agent network and ensure it is fully trained on applications, contract terms, rebalancing options, and fraud management
- Recruit target users and onboard them on the use of Wave products
- Collaborate with Field Officers in different locations to progress the adoption of Wave products
- Ensure agent quality and compliance with legal and policy requirements
- Ensure all agents are well-branded and well-equipped and monitor cash and float availability at agent locations
- Manage risk through routine visits to report emerging issues and assess agents' performance in your territory
- Identify underperforming agents, close them, recover Wave items and equipment, and ensure branding material is removed
- Serve as the primary contact for all agency networks acquiring Wave products in your territory
- Champion excellent customer service among distributors and agents within your territory
- Coach, train and mentor your team to achieve the desired market impact and targets
- Scout zones where distribution should happen and give guidance on zones for possible distributors
- Encourage and motivate distributors to perform to their fullest potential
- Help with the training and smooth onboarding of new distributors and enforce a good work environment and team-building
- Monitor progress related to distribution activities in the field
Benefits
- Generous health insurance for yourself and your dependents
- Airtime reimbursement
- Lunch and field facilitation are provided