Enterprise Technical Support Engineer
Notion is an AI workspace for capturing team knowledge, finding answers, and automating work with agents.
Funding history
About Notion
Notion Labs, Inc. operates a collaborative workspace that combines documents, knowledge management, databases, projects, search, and AI-enabled automation. Its developer platform provides an API for connecting workspaces to external tools and automating workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide white-glove support for complex enterprise issues, troubleshoot products and partner applications, and coordinate resolutions with engineering. You will improve support processes, document knowledge, track performance metrics, and participate in an occasional on-call rotation.
Requirements
- 10+ years of technical support, technical account management, or similar experience
- REST API experience
- Experience advising customers on AI tool adoption
- Knowledge of SSO, OAuth, SAML, and SCIM
- Experience troubleshooting Windows and macOS desktop applications
- Ability to analyze server and client logs and identify root causes
- Debugging, analytical, and problem-solving skills
- Written and verbal communication skills
- Experience mentoring junior team members
Responsibilities
- Provide white-glove support for complex enterprise customer issues
- Troubleshoot advanced technical issues across the platform and embedded partner applications
- Reproduce customer issues, perform initial codebase triage, and file detailed bugs
- Coordinate issue resolution with engineering and product stakeholders
- Manage high-priority customer issues and team performance metrics
- Create and scale support processes and documentation
- Participate in an on-call rotation
Benefits
- Equity