Tier 2 IT Support Engineer
TensorWaveVisit TensorWave website
TensorWave is an AMD-exclusive AI cloud provider for large-model training, fine-tuning, and inference.
Series BRecently funded
Las Vegas, United States
Funding history
About TensorWave
TensorWave provides AMD Instinct GPU-based cloud infrastructure, managed services, storage, networking, and operational support for AI workloads.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will resolve escalated hardware, software, access, and network issues. You will administer Google Workspace, Microsoft 365, device management, identity access, onboarding and offboarding workflows, IT assets, licenses, and vendor support. You will support security compliance, troubleshoot office and remote technology, automate workflows, manage tickets, and maintain documentation.
Requirements
- 3+ years of IT support or systems administration experience, including Tier 2 support
- Hands-on administration experience with Google Workspace, Microsoft 365, or both
- Experience managing macOS devices with an MDM platform
- Working knowledge of identity and access management, including SSO, SAML, MFA, and SCIM provisioning
- Networking knowledge including DNS, DHCP, VPN, Wi-Fi, and firewalls
- Troubleshooting and communication skills
- Ability to manage priorities and work autonomously
- Authorization to work in the United States
Responsibilities
- Resolve escalated hardware, software, access, and network issues
- Administer Google Workspace and Microsoft 365
- Manage macOS and Windows devices through MDM
- Own onboarding and offboarding workflows, account setup, and hardware deployment and recovery
- Administer identity and access controls across the SaaS stack
- Support security and compliance programs
- Troubleshoot network, Wi-Fi, conferencing, and peripheral issues
- Manage the IT ticket queue and communicate service incidents
- Automate repetitive tasks with scripting
- Maintain IT asset inventory and software licenses
- Manage vendor relationships, procurement requests, and support cases
- Create and maintain runbooks, knowledge base articles, and system documentation
Benefits
- Stock options
- 100% paid medical, dental, and vision insurance for employees
- Company Health Savings Account contributions
- 100% paid short-term and long-term disability insurance for employees
- Life and voluntary supplemental insurance options
- Pet and legal insurance
- Discounted virtual healthcare appointments and serious illness support
- Flexible Spending Account
- 401(k)
- Employee Assistance Program
- Flexible PTO
- Paid holidays
- Parental leave
- In-office perks