AVP, Data Platform Customer Success Specialist, Customer Enablement & User Outreach, Data Platform, Group Technology
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will drive customer success, user enablement, communications, and engagement for the data platform. You will run outreach, onboarding, learning, community, reporting, and cross-functional programmes, using feedback and performance data to improve adoption and customer experience.
Requirements
- Degree in a relevant discipline
- 5 to 7 years of relevant experience in customer success, technology adoption, user enablement, change, programme management, technology operations, or communications
- Experience owning programmes or workstreams end to end
- Stakeholder management and influencing skills
- Written and verbal communication skills
- Analytical and problem-solving skills
- Experience delivering user-facing onboarding, adoption, learning, communications, events, communities, or engagement campaigns
- Proficiency in Microsoft Office, particularly Excel and PowerPoint
- Familiarity with SharePoint, Confluence, Jira, or Teams
- Ability to manage multiple priorities independently
Responsibilities
- Drive user outreach and engagement campaigns to increase awareness, onboarding, adoption, and effective platform use
- Manage customer communications for releases, maintenance, service updates, announcements, and feature launches
- Translate technical information into clear, actionable communications for different user groups
- Coordinate onboarding, enablement, training, workshops, office hours, and learning activities
- Build user communities through knowledge-sharing sessions, forums, roadshows, and showcases
- Gather and analyse customer feedback to identify needs, pain points, and improvement opportunities
- Develop dashboards, reports, and insights on adoption, engagement, satisfaction, and communications
- Manage programmes and workstreams from planning through execution