Service Desk Engineer
Nscale is a London-based, full-stack AI cloud and infrastructure company that provides GPU compute, managed AI services, orchestration software, data centers, and power infrastructure for AI training, fine-tuning, and inference.
Maintainer signals as of 9/25/2026
Funding history
About Nscale
Nscale builds and operates vertically integrated AI infrastructure spanning software, GPU compute, networking, storage, purpose-built data centers, and power. Its active cloud platform offers self-service inference endpoints, fine-tuning, managed Kubernetes and Slurm, virtual machines, and GPU clusters.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide remote and in-person employee support, resolve incidents and service requests, provision and recover devices, support onboarding and offboarding, maintain assets, and support workplace technology. You will also own improvement projects, automate support workflows, maintain knowledge resources, and collaborate with internal partners and suppliers.
Requirements
- 3+ years of IT support, desktop support, or technology operations experience
- Experience independently delivering improvement projects
- PowerShell, Python, or Bash automation experience
- Windows and macOS troubleshooting experience
- Experience with endpoint-management tools
- Experience with ITSM platforms
- Experience supporting SSO, MFA, and joiner, mover, and leaver processes
- Experience supporting Google Workspace or Microsoft 365
- Knowledge of meeting-room technology and basic networking
Responsibilities
- Provide remote and in-person hardware, software, connectivity, and access support
- Manage incidents and service requests through the ITSM platform
- Resolve Level 1 and Level 2 issues and escalate complex problems
- Maintain support documentation and self-service knowledge articles
- Deliver improvement and automation projects
- Support onboarding, offboarding, access, SSO, and MFA
- Provision, deploy, recover, and manage Windows and macOS devices
- Maintain asset and inventory records
- Support meeting rooms, office technology, and productivity applications
- Follow security, change, and service-management processes
Benefits
- Bonus, equity, and/or commission eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible paid time off
- Parental leave
- Retirement plan participation