IT Enterprise Systems Support Engineer
Cross River provides API-driven banking infrastructure enabling embedded financial services including payments, lending, card programs, and cryptocurrency solutions.
Funding history
Projects
About Cross River Bank
Cross River operates a proprietary real-time banking core platform that delivers embedded financial services to fintech and technology companies. The platform provides payment rails including ACH, wires, RTP, and FedNow, card issuing and processing capabilities, digital lending infrastructure, and cryptocurrency banking services. Cross River enables partners to access banking functionality through API integrations while maintaining federal regulatory compliance.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide first-line technical support to employees through phone, email, chat, remote support, and in-person assistance. You will troubleshoot end-user hardware, software, connectivity, mobile, and business application issues; manage tickets; support endpoint provisioning and lifecycle activities; maintain documentation; and assist with onboarding, office technology, and operational support.
Requirements
- 2-4+ years of IT support, desktop support, help desk, or related technical experience
- Fluency in Hebrew and English
- Experience with ticketing systems, remote support tools, and Zoom or Teams
- Expertise supporting Windows, macOS, and Apple hardware
- Working knowledge of Linux, mobile devices, and endpoint troubleshooting
- Experience with Microsoft 365, Active Directory, Microsoft Entra ID, and PowerShell
- Experience with Intune, Jamf, SCCM, Windows Autopilot, and device lifecycle management
- Understanding of VPNs, MFA, switches, routers, wireless access points, Cisco, Fortinet, and remote connectivity
- Customer service, communication, problem-solving, organizational, analytical, and project leadership skills
Responsibilities
- Provide first-line technical assistance through phone, email, chat, remote support, and in-person interactions
- Troubleshoot hardware, software, mobile device, connectivity, and end-user computing issues
- Install, upgrade, repair, configure, deploy, and support end-user devices and peripherals
- Manage support requests and document resolutions in the ticketing system
- Support networking, cloud, and endpoint technologies
- Support conference room, audiovisual, telephony, and office security technology
- Lead device provisioning, operating system deployments, asset tracking, inventory management, and warranty coordination
- Create and maintain knowledge base articles and technical documentation
- Research, test, and recommend technologies that improve the IT environment
- Provision equipment, deliver technical onboarding, and support day-to-day employee operations
Benefits
- Full Keren Hishtalmut
- Private health insurance
- Dental insurance
- Monthly wellness reimbursement
- Volunteering opportunities
