IT Technician & Client Support Specialist
Swiss digital-asset infrastructure company providing regulated custody, tokenization, trading, and settlement solutions for financial institutions.
Funding history
Projects
About Taurus SA
Taurus SA operates an enterprise-grade platform for custody of digital assets, tokenized-asset issuance and lifecycle management, institutional trading, and interbank collateral and settlement workflows. Founded in 2018, it is regulated by FINMA as a Swiss securities firm.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will deploy and manage end-user hardware and software, oversee equipment lifecycles, and administer corporate applications, infrastructure, and access rights. You will serve as the first point of contact for client support, diagnose and resolve common issues, escalate complex cases, maintain knowledge-base content, and identify recurring support trends.
Requirements
- Bachelor’s degree in computer science or equivalent
- At least 3 years of experience in similar functions
- Linux, macOS, and Windows workstation knowledge
- Azure administration including SharePoint, Intune, and Windows Defender
- Python scripting including Ansible playbooks
- IT security best practices in a banking environment
- Fluent English
Responsibilities
- Deploy end-user hardware and software and hand it over to users
- Manage end-user equipment from procurement through disposal
- Identify, record, categorize, investigate, and prioritize end-user incidents and requests
- Support IT-related tasks
- Administer, maintain, and improve corporate applications
- Administer local networks, printers, and small devices
- Manage access rights
- Act as the first point of contact for client support requests
- Triage, log, categorize, and prioritize client tickets
- Diagnose and resolve common client issues and escalate unresolved cases
- Track tickets and communicate with clients through resolution
- Maintain client-facing knowledge-base articles and FAQs
- Monitor support queues and flag recurring issues and trends
Benefits
- Hybrid remote work
- Flexible working hours
