Service Desk
Crusoe is an active AI-infrastructure company operating an AI cloud platform, managed AI services, and AI data-center infrastructure.
Projects
About Crusoe, Inc.
Crusoe designs, builds, and operates energy-first AI infrastructure. Its offerings include Crusoe Cloud for GPU-based training, fine-tuning, inference, and managed services, alongside AI-optimized data centers and energy infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will troubleshoot and resolve issues across networks, infrastructure, SaaS applications, and endpoint systems. You will configure identity, device-management, and security tools; own issues through resolution; document outcomes; collaborate with vendors; and lead technology rollouts and upgrades.
Requirements
- cloud identity management
- SSO
- SAML 2.0
- MFA
- MDM
- Google MDM
- Kandji
- Intune
- Windows
- macOS
- Linux
- MDR
- XDR
- Sophos XDR
- CrowdStrike
- Huntress
- ticketing system
- IT documentation
- SaaS management
- project management
- background check
Responsibilities
- Troubleshoot and resolve issues across networks, infrastructure, and SaaS applications
- Partner with internal teams and vendors to improve system performance and user support
- Own complex issues from initial report through resolution and document outcomes
- Administer cloud identity platforms, MDM automation, and MDR/XDR tools
- Lead technology rollouts and system upgrades
Benefits
- Pension contributions
