Enterprise Solutions Engineer East
Factory is an AI software-development platform that lets enterprises plan, build, review, test, and ship software with governed autonomous agents (“Droids”).
About Factory
Factory provides a model-independent, enterprise software-development system spanning the SDLC, with deployment options including managed, private, on-premises, and air-gapped environments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the technical thread throughout enterprise customer engagements, from discovery and evaluation through pilots, adoption, and expansion. You will design proofs of concept, integrate workflows, diagnose technical issues, translate customer needs into product feedback, and partner with account executives to grow customer accounts.
Requirements
- 3–4+ years in a technical customer-facing role
- Experience supporting the customer lifecycle with an account executive
- Experience leading complex technical enterprise deal cycles
- Ability to read code, write scripts, and debug integrations
- Technical foundation equivalent to a computer science degree
- Knowledge of Git workflows, CI/CD pipelines, testing frameworks, and deployment strategies
- Ability to travel up to 50%
- Ability to follow a hybrid schedule within the NYC office footprint
Responsibilities
- Lead full-cycle product evaluations, proofs of concept, and pilots in customer environments
- Drive adoption, identify new use cases, and align technical objectives with revenue outcomes
- Integrate the platform into customer CI/CD, code review, testing, and deployment workflows
- Diagnose customer technical issues and communicate product needs to the product team
- Translate cross-customer patterns into actionable product feedback