Enterprise Sales Engineer - Strategic, Consumer Business Services
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the end-to-end technical pre-sales process for strategic customer accounts. You will scope use cases, articulate business value, design and demonstrate the platform, lead technical and architecture reviews, and serve as a trusted technical expert throughout the sales cycle. You will coordinate internal stakeholders, mentor sales engineers, establish standards for demos and pilots, support post-sale handoffs and launches, expand accounts, and share customer insights with product leadership.
Requirements
- 7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales
- Experience leading sales processes with strategic customers and consistently closing $1M+ deals
- Experience building and presenting demos and working with customers or clients in a go-to-market function
- Experience building relationships with C-suite executives and technical leaders
- Experience leading architecture, integration, and security discussions with enterprise architects, engineering leaders, and security teams
- Ability to use AI tools for technical sales activities while maintaining accuracy of customer-facing materials
- Experience growing accounts after the initial sale and defining customer roadmaps
- Bachelor's degree or equivalent professional experience
Responsibilities
- Develop deep knowledge of assigned customer accounts and their business needs
- Own the end-to-end technical pre-sales process
- Scope customer use cases and articulate business value
- Design and demonstrate the platform
- Lead technical and architecture reviews
- Serve as the trusted technical expert throughout the sales cycle
- Coordinate Agent Development, Product, Security, Legal, and leadership stakeholders
- Mentor sales engineers and establish standards for demos and pilots
- Create playbooks for strategic deals and go-to-market processes
- Support accounts through post-sale handoff, launch, and expansion
- Share insights from strategic accounts with product leadership to inform the roadmap
Benefits
- Flexible unlimited paid time off
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plan participation for eligible full-time employees