Ecosystem Operations

Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.

San Francisco, United States
About Sierra

Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.

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Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will scale curriculum, certification, partner enablement, developer relations, and builder-community programs. You will create developer resources, plan ecosystem events, improve reporting and operational systems, coordinate cross-functional initiatives, and measure ecosystem health to improve programs.

Requirements

  • 6–8+ years of experience in ecosystem operations, developer relations, community programs, partner enablement, program management, or a related function.
  • Experience operating and scaling customer, partner, or developer programs.
  • Experience creating developer-facing content.
  • Knowledge of AI tools, AI agents, LLMs, and developer tools.
  • Written and verbal communication skills.
  • Willingness to travel as needed.

Responsibilities

  • Manage curriculum operations, certification programs, learner journeys, platform administration, and governance.
  • Coordinate programs for the global builder community.
  • Drive partner enablement operations.
  • Create developer-facing documentation, tutorials, videos, and technical enablement materials.
  • Plan and execute ecosystem events.
  • Build and improve operational systems, reporting, and processes.
  • Coordinate ecosystem initiatives across functions.
  • Measure ecosystem health and improve programs using insights.

Benefits

  • Unlimited paid time off
  • Medical, dental, and vision benefits
  • Life insurance and disability benefits
  • Retirement plan
  • Parental leave
  • Fertility and family-building benefits through Carrot
  • Lunch, snacks, and coffee
  • Discretionary benefit stipend
  • Free alphorn lessons
  • Equity plan
Ecosystem Operations at Sierra | JobStash