Director Service Accounts
Sereact is a Stuttgart-based physical-AI robotics company whose Cortex software enables autonomous warehouse and manufacturing operations across robot platforms.
Funding history
About Sereact
Sereact GmbH develops embodied-AI software for industrial robotics. Its Cortex system provides vision-language-action intelligence for tasks including robotic picking, returns handling, sorting, and warehouse inspection; the company also offers products such as Sereact Lens and its operational data platform.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will take ownership of customer sites after site acceptance, ensuring they meet availability, throughput, and pick-success targets. You will coordinate releases, upgrades, retrofits, peak-period support, customer communications, and expansion readiness. You will build and lead Service Account Managers, establish scalable operating playbooks, and coordinate delivery across operational and engineering functions.
Requirements
- 8+ years managing live installations of complex automation after go-live
- At least 3 years leading a team
- Experience in warehouse automation, intralogistics, robotics, or comparable 24/7 systems
- Experience scaling an installed base from tens to hundreds of sites
- Ability to read logs, follow root causes, and work with engineers
- Experience managing releases, upgrades, and retrofits in live operations
- Fluent English and German
- Willingness to spend a large part of the week at customer sites
Responsibilities
- Take ownership of sites at site acceptance and enforce handover standards
- Manage site performance against availability, throughput, and pick-success commitments
- Identify site risks early and lead recovery plans
- Coordinate software releases, model updates, validation, change windows, and rollback plans
- Coordinate hardware updates and retrofits across the installed base
- Prepare sites for peak periods with hypercare and coverage plans
- Represent customer priorities internally and manage customer communications during issues
- Prepare performance evidence, capacity, and technical plans for site expansions
- Produce site-health views, monthly performance reports, and operational business-review materials
- Build and lead the Service Accounts team and scalable operating playbooks
- Coordinate with Deployment, Technical Support, Field Service, Hardware Engineering, R&D, and Strategic Accounts
Benefits
- Equity
- Travel, accommodation, and meals covered while on site
Hiring Process
Conversations with the VP Operations and founders; a working session on a real live-site case; time with the team in Stuttgart.